Challenge
SBA loan volume spiked far past what the team could process manually, with businesses waiting on funds.
What we did
We built RPA automation for loan processing steps so the bank could absorb the volume without proportional headcount.
Result
$503,000,000 in SBA loans processed
3,000+ applicants served
Throughput scaled without new hires
Stack used
- UiPath RPA
Related: How we deliver AI Assisted SPM